1. Scope of this policy
This Privacy Policy applies to information collected through centerregenerativemedicine.com, including information you provide when requesting an appointment or contacting the Center. It does not replace any Notice of Privacy Practices that may govern protected health information created or maintained in connection with patient care.
2. Information we collect
Depending on how you use the website, we may collect:
- Contact and scheduling information, including your first and last name, telephone number, email address, requested appointment date, and requested appointment time.
- Communications, including information you voluntarily provide when you call, email, or otherwise contact the Center.
- Technical information, such as IP address, browser and device information, access times, requested pages, and security or diagnostic logs generated by the website and its hosting providers.
- Essential website data, including cookies or similar technologies needed to operate, secure, and maintain the website.
Please do not submit detailed medical records, diagnostic images, payment-card information, or urgent medical information through a general website form unless the Center specifically provides an approved secure method for doing so.
3. How we use information
We may use information to:
- Respond to inquiries and arrange, confirm, reschedule, or manage appointments.
- Communicate about requested services and provide administrative support.
- Operate, maintain, secure, troubleshoot, and improve the website.
- Prevent fraud, misuse, security incidents, and other unlawful activity.
- Comply with applicable legal, regulatory, professional, and recordkeeping obligations.
4. How information may be shared
We may disclose information only as reasonably necessary for the purposes described above, including to:
- Website hosting, security, communications, scheduling, and customer-relationship-management service providers that support the Center.
- Health care professionals and operational personnel involved in responding to your request or providing services, as permitted by applicable law.
- Government authorities, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, and security.
- A successor organization in connection with a merger, reorganization, or transfer of the Center, subject to applicable privacy obligations.
The Center does not sell appointment information submitted through this website for money or use it for third-party behavioral advertising.
5. Appointment scheduling provider
The appointment page communicates with a third-party scheduling and customer-management platform to display available times, create or update a contact record, and place the requested appointment on the Center's calendar. Those providers process information on the Center's behalf according to their agreements with the Center and applicable law.
6. Health information and patient privacy
When information is created or received as part of treatment, payment, or health care operations and is protected by applicable health-privacy law, the Center handles that information under those requirements and its applicable patient privacy practices. You may request the Center's current Notice of Privacy Practices by contacting the Center using the information below.
7. Data security and retention
The Center uses administrative, technical, and physical measures designed to protect information from unauthorized access, loss, misuse, or alteration. No website or transmission method can be guaranteed completely secure. Information is retained only for as long as reasonably necessary for the purposes described in this policy and to satisfy applicable legal, clinical, and operational requirements.
8. Your choices
You may choose not to provide information through the website and may contact the Center by telephone instead. You may also request access to, correction of, or deletion of website contact information, subject to identity verification and any legal or record-retention requirements. Separate rights may apply to medical records under federal or state law.
9. Children's privacy
This website is not directed to children under 13, and the Center does not knowingly collect personal information directly from children under 13 through the website without authorization from a parent or legal guardian.
10. External websites
This website may link to third-party websites that have their own privacy practices. The Center is not responsible for the privacy or security practices of websites it does not control.
11. Updates to this policy
The Center may update this Privacy Policy as its website, services, vendors, or legal obligations change. The revised policy will be posted here with a new "Last updated" date.
12. Contact us
Privacy questions or requests may be directed to The Center for Regenerative Medicine, 1001 North East 125 Street, Miami, Florida 33161; telephone 305-891-4686; or email info@neuroregenesis.com.
For website-use rules, please review our Terms of Service.